Privacy Policy ezspin5 — Our Commitment to Protecting Your Data

1. Personal Information We Collect

Ezspin5 collects your personal information through several methods depending on how you interact with our platform. The information collected falls into two main categories:

Information you provide directly:

• Registration information: Your full name, email address, mobile number and password set when registering your ezspin5 account.
• Profile information: Date of birth, gender, and additional personal information you complete in your account settings.
• Financial information: Details of the payment methods used for deposits and withdrawals, including registered bank account numbers or digital wallet information.
• KYC verification documents: A copy of your national ID, passport, or other statutory document submitted for identity verification purposes.
• Support communications: Any messages, complaints, or enquiries you send to the ezspin5 support team.

Information collected automatically:

• Device data: Device type, operating system, phone model, and browser information you are using.
• Access log data: IP address, login timestamps, pages visited, and actions taken within the platform.
• Game usage data: Game history, total wagering amounts, wins, and session duration.
• Cookie and tracker data: Information from session cookies and preference cookies stored on your device.

2. How ezspin5 Uses Your Information

Every piece of information collected by ezspin5 is used for specific, lawful, and transparent purposes. We do not use your data for any purpose other than those stated below:

You may withdraw your consent to receive marketing communications at any time by contacting the ezspin5 support team or through your account settings.

3. Data Storage & Security

Ezspin5 implements multiple layers of technical and organisational protection to keep your personal data secure at all times:

• 256-bit SSL encryption: All data transmitted between your device and ezspin5 servers is protected by the strongest banking-grade SSL encryption.
• Secure data storage: Personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls.
• Restricted access: Only authorised personnel with a legitimate business need may access member personal data, and every access is logged and monitored.
• Regular backups: Data is regularly backed up to secure locations to ensure service continuity and protection against data loss.
• Retention period: Personal data is retained for as long as necessary to fulfil the original purpose of collection, or as required by law — typically no longer than 7 years after account closure.

4. Sharing Information with Third Parties

Ezspin5 does not sell, rent, or disclose your personal information to external parties for commercial purposes. However, in certain limited situations, your data may be shared with:

• Payment service providers: Payment processors such as FPX, Touch 'n Go eWallet, Boost and banking partners that process your deposits and withdrawals. They receive only the minimum data required to complete transactions.
• Technology service providers: Companies that provide infrastructure, cloud hosting, and technical support services required to operate the ezspin5 platform. All such providers are bound by strict data confidentiality agreements.
• Regulatory authorities: When required by Malaysian law or a valid court order, ezspin5 will disclose the necessary information to the relevant authorities.
• Fraud investigators: In cases of suspected fraud, money laundering, or criminal activity, relevant information may be shared with the appropriate investigative bodies.

In all data-sharing situations, ezspin5 ensures that only the minimum necessary information is shared, and all receiving parties are bound by equivalent data protection obligations.

5. Cookie Policy

Ezspin5 uses cookies to enhance the user experience and ensure the platform functions properly. The following types of cookies are used:

You can manage your cookie settings through your browser. Please note that disabling essential cookies may affect the core functionality of the ezspin5 platform.

6. Your Personal Data Protection Rights

As an ezspin5 member, you have clear rights over your personal data. ezspin5 respects and facilitates the exercise of the following rights:

To exercise any of the rights above, contact the ezspin5 support team via live chat or email. We will process your request within 30 business days.

7. Identity Verification (KYC) & Compliance

As a responsible digital entertainment platform, ezspin5 complies with Know Your Customer (KYC) requirements as part of our commitment to fraud prevention and anti-money laundering.

• The KYC process involves the collection and verification of official identity documents such as a National Identity Card (MyKad) or valid passport.
• Submitted KYC documents are stored in encrypted systems and are accessible only by authorised compliance personnel.
• KYC information will not be used for any purpose other than identity verification and mandatory regulatory compliance.
• Ezspin5 uses accredited third-party KYC verification services to ensure an accurate and secure process.
• KYC verification is typically completed within 24 business hours after complete documents are received.

8. Cross-Border Data Transfers

In the course of operating the ezspin5 platform, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, ezspin5 ensures:

• Data transfers are only carried out to countries or entities that provide an equivalent or higher level of data protection than Malaysia's standards.
• All data transfer agreements include contractual data protection clauses that bind the receiving party to safeguard your information.
• The cloud service providers we use comply with internationally recognised security standards such as ISO 27001.
• In all cases, the level of protection afforded to your data remains consistent regardless of the physical storage location.

9. Amendments to This Privacy Policy

Ezspin5 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. When changes are made:

• The "Updated" date at the top of this page will be changed to reflect the date of the latest revision.
• Significant amendments will be communicated to you via an in-platform notice or your registered email within a reasonable period before the changes take effect.
• Continued use of the ezspin5 platform after an amendment's effective date is considered acceptance of the updated policy.

We encourage you to review this page periodically. The amendment history of our Privacy Policy is available upon request through our support team.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how ezspin5 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the ezspin5 platform — the fastest way to get a response.
• Privacy Email: [email protected] — for specific privacy enquiries and data access requests.
• General Support: [email protected] — for general enquiries.

We are committed to responding to all privacy-related enquiries within 5 to 10 business days. For data access or data deletion requests requiring additional processing, the turnaround time shall not exceed 30 business days.

For more information on platform usage rights and responsibilities, please also refer to Terms and Conditions ezspin5.